Terms and Conditions.

THESE CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Participation in a cycling holiday, bike hire or bike event are subject to the acceptance by the participants to the following terms and conditions:

Crank + Cog will provide all participants with bicycles, helmets & equipment that will be delivered in perfect working condition and these must be returned in the same condition at the end of the tour , hire period or bike event.

Participants of the cycling tour, bike hire or bike event affirm that they are entirely responsible for their own actions and that any rights to claim for damages against Crank + Cog are waived. In particular (but not limited to) clients declare that:

They are able to ride a bike safely;

They are of good health and know of no reason why they should not participate in the tour;

They know the Irish Rules of the Road;

They are able and willing to follow all of the instructions given by staff.

They are not under the influence of alcohol or any other substances which may impair their judgement or coordination.

They understand fully how to use all of the equipment that has been given to them by Crank + Cog and agree to use it.

Crank + Cog may also request a health certificate if it is deemed necessary.

Participants of the cycling tour, bike hire or bike event are required to practice prudence and diligence, particularly in relation to the use of the equipment provided by Crank + Cog.

Participants of the cycling tour, bike hire or bike event accept that they use the equipment provided by Crank + Cog is at their own risk.

Participants of the cycling tour, bike hire or bike event have the right to purchase personal insurance to cover potential damage to their person, third parties or equipment.

Crank + Cog accept no liability for any damage to the participant, third parties and equipment however caused during cycling tours, bike hires or bike events.

Crank + Cog do not accept any liability for loss of baggage, money, valuables or any other items during the cycling tour, bike hire or bike event.

Participants of the cycling tour, bike hire or bike event will be held responsible for any damage to the equipment, in excess of normal wear and tear, provided to them by Crank + Cog.

Participants of the cycling tour, bike hire or bike event will be held liable for all damages that Crank + Cog may endure due to the failure of the participant to comply with their obligations.

BIKE SECURITY AND BIKE THEFT

The customer to whom the bike is rented is responsible for the security of the bike for the entire period of hire. Hired bikes must be securely locked using an approved Crank + Cog lock at all times when the bike is unattended. Bikes must be locked to a secure immoveable object such as a bike rack/lamp post.

Failure to comply with these security conditions will result in the following:

• The customer to whom the bike is rented is liable for the full replacement cost of the bike as deemed by our shop mechanic.
• The hire fee and deposit are forfeited when bikes are stolen.
• Crank + Cog is under no obligation to refund amounts paid or provide a replacement rental bike.

 

MEDICAL SERVICES

Medical services or facilities may not be readily available or accessible during all or part of your cycling tour or bike event. You are responsible to select a cycling tour or bike event appropriate to your abilities and interest. You are responsible for being in sufficient good health to undertake the tour, to prepare for the tour by studying the itinerary on the web site or pre-departure materials that may be sent to you by Crank + Cog, and for bringing the appropriate clothing and equipment for your tour.

ACCOMMODATION

Tour prices are per person sharing. Single rooms are available on a limited basis at an additional fee. We may not be able to honour private room requests during certain peak periods. 

Booking

Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for your own reference.

Once you begin your tour, you accept and abide by these terms and conditions.

We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.

All internet bookings will be confirmed by email.

We reserve the right to sell any places reserved without full payment or a deposit.

It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.

Cancellation

Cancellation of your booking must be emailed to Crank + Cog.

You are entitled to a full refund only if you give us 28 days notice of your intention to cancel.

You are entitled to a 50% refund if you give us 7 days notice of your intention to cancel.

If you choose to cancel 7 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability).